Yes, unexpected issues can occasionally arise during drain cleaning or basement services due to the complex nature of plumbing and underground structures. When such issues occur, our approach is transparent and methodical to ensure minimal disruption:

  • Immediate Notification: We inform the homeowner as soon as we detect an unexpected problem. This communication is crucial for keeping you updated and involved in the decision-making process.
  • Detailed Explanation: Our team will provide a thorough explanation of the issue, detailing what has happened, the implications for the ongoing project, and any impact it may have on your property.
  • Proposed Solutions: We evaluate all possible solutions to address the issue effectively. Our experienced technicians will suggest the most efficient and cost-effective options, considering the long-term stability and functionality of your system.
  • Decision Involvement: You are involved in every step of the decision-making process. We ensure that you understand all aspects of the situation and the proposed solutions so that you can make an informed choice about how to proceed.
  • Quality Assurance: We strive to solve any problems as quickly as possible while maintaining high-quality workmanship. Our goal is to ensure that any unexpected issues are addressed with the least amount of inconvenience to you and with a focus on lasting results.

Handling unexpected issues with diligence and expertise is part of our commitment to providing reliable service and ensuring customer satisfaction throughout the process.